Customer Support & Contact
We're here to help you get the most out of My Care Sentinel.
Contact Channels
💬 Technical & App Support
For help using the app, reporting bugs, or troubleshooting features:
🔒 Privacy & Data Inquiries
For data rights requests, policy questions, or compliance inquiries:
Frequently Asked Questions
How do I backup or transfer my data to a new iPhone?
My Care Sentinel automatically syncs your data through your personal Apple iCloud account using CloudKit. When you log into the same Apple ID on a new device with iCloud Drive enabled, your records sync automatically. You can also export a complete JSON backup at any time from Settings → Privacy & Data → Export All Data.
How do I manage or cancel my Premium subscription?
All subscriptions are managed directly by Apple. On your iPhone or iPad, open the Settings app → tap [Your Name] at the top → tap Subscriptions → select My Care Sentinel to cancel, renew, or switch plans.
Does My Care Sentinel send my audio recordings to the cloud?
No. All speech-to-text transcription and clinical AI extraction run 100% on your device using Apple's built-in on-device speech and Foundation Models frameworks. Audio never leaves your device unless you explicitly export or share a recording yourself.
How do I completely delete my data?
Inside the app, go to Settings → Privacy & Data → Delete All Data. This will permanently erase all medications, appointments, audio files, and synced records from your device and your iCloud container.